About
Live chat software got expensive and complicated at the same time. Small teams ended up paying enterprise prices for features they were then locked out of.
These are the decisions we would not reverse to win a deal.
Charging extra for single sign-on or an audit log punishes the customers who care most about doing things properly. The price changes with how many people answer chats, and nothing else.
Our security page lists what is missing alongside what is there. A buyer who discovers a gap on their own stops believing the rest of the page too.
No demo figures anywhere in the product. If a report says eleven chats, eleven chats happened — and the tests check exactly that, because a dashboard full of plausible fiction is worse than no dashboard.
It answers from your knowledge base and follows rules you wrote. It does not improvise policy, and it hands over the moment someone asks for a person.
Every feature has automated checks written as plain sentences — “internal note NOT shown to visitor” — and the whole suite runs before anything is released.
Run it on our servers, or on your own with a setup script. Same product either way, and your data stays wherever you decided it should.
You will get answers from the people who wrote the code, not a tier-one script. That stops being true at some size, and we would rather it stayed true.
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