Help center
How can we help?
Getting started
Create your account, add the widget, invite your team.
Using the chat
Answer chats, tags, transfers, canned responses.
Chatbot & AI
Greetings, keyword rules, and knowledge base training.
Team & roles
Agents, permissions, departments, and chat limits.
Settings & install
Customize the widget, GTM, security, working hours.
Billing
Plans, invoices, and managing your subscription.
Frequently asked questions
How do I add the chat widget to my website?+
Go to Settings → Install, copy your widget snippet, and paste it before the closing </body> tag. WordPress and Shopify users can use our plugins for a one-click install.
How does the chatbot answer questions?+
The chatbot fires greeting and keyword rules first. If no rule matches, it searches your published Knowledge Base articles and replies with the best match — so keeping your knowledge base updated trains the bot.
Can I control who sees the chat and when?+
Yes. Set working hours to show an away message outside business hours, restrict the widget to trusted domains, and route chats to specific departments or the least-busy agent.
How is my data handled?+
Each account is fully isolated in its own workspace. You can export or erase your data anytime from Settings → Data, and restrict access by domain for compliance.
What happens when many visitors chat at once?+
Chats auto-route to available agents by load, respecting each agent's chat limit. Overflow can be queued or converted into tickets so nothing is missed.
Start answering customers today
Install the widget in one line, invite your team, and try everything free for 14 days.
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