TalkZen
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Product

Everything in the box

Every plan includes every feature below. TalkZen does not keep the useful parts behind an enterprise tier.

ConversationsAI agentChannelsTeamReportsIntegrations

Conversations

The chat itself

Everything that happens between a customer asking and someone answering — including the parts nobody thinks about until they are missing.

  • Real-time messagingNo refresh, across any number of servers.
  • Message sneak-peekSee what the customer is typing before they send it.
  • Internal notesTalk to your team inside the chat. The customer never sees it.
  • File sharingBoth directions, with previews.
  • Delivery and read ticksOne tick sent, two when they have read it.
  • Canned responsesSaved replies, inserted with a shortcut.
  • Chat transferHand over with the whole history attached.
  • SupervisionWatch a chat, or take it over.
  • Chat ratingsA thumb and a comment at the end.
  • Inactivity nudgesA gentle message when a chat goes quiet.
  • Card maskingCard numbers are hidden before they are ever stored.
  • Tags and archivesEvery finished chat, searchable and labelled.

AI agent

The assistant behind the chat

It answers from your knowledge base and follows rules you wrote in plain words. It never invents policy, and it gets out of the way when a person is needed.

  • SkillsYour rules — “never promise a refund, take the order number”.
  • Keyword scopingA rule only reaches the model when it is relevant.
  • Knowledge baseArticles, PDF import, or pulled from your website.
  • Offline lead captureOut of hours it takes a name and a number.
  • Resolution reportingHow many chats it finished without a person.
  • Chat summariesWhat was asked and what to do next, in three lines.
  • Auto-taggingFinished chats labelled by topic, for the reports.
  • Reply suggestionsA draft for the agent, based on your own content.
  • Text enhancementTidies a hurried reply without changing the facts.
  • Hand-over rulesAsk for a human and the assistant stops, for good.

Channels

Everywhere customers message you

All of it lands in the same inbox, with the same history and the same rules.

  • Website widgetOne line of code. Your colours, logo and greeting.
  • WhatsApp BusinessReplies go back out to WhatsApp automatically.
  • Facebook MessengerConnected from Settings, no developer needed.
  • InstagramDirect messages in the same queue.
  • EmailMail to support@ becomes a chat, and replies thread properly.
  • Chat linkNo website? Share a link that opens a chat page.
  • Chat buttonsTurn any button on your site into a chat opener.
  • Multiple widgetsOne per website, each with its own look and key.

Team

Who answers, and when

So chats reach the right person, and nobody gets one on their day off.

  • Roles and permissionsOwner, admin, manager, agent, viewer, billing.
  • Groups and departmentsRoute by what the chat is about.
  • Work schedulerWeekly hours per agent. Off-shift means no new chats.
  • Chat limitsCap how many a person handles at once.
  • Routing rulesSend chats by page, source, or keyword.
  • AvailabilityOnline, away, busy — the widget reflects it.

Reports

What actually happened

Sixteen reports built on real numbers — never demo figures. Filter any of them by date, agent, tag, channel or status.

  • Chat volume and durationOver any range you pick.
  • Missed chatsThe ones nobody answered, which is the number that matters.
  • Agent performanceResponse times and workload, per person.
  • Revenue per chatWhat each conversation was worth, credited to an agent.
  • AI performanceResolutions, hand-overs, and the share done alone.
  • Satisfaction and tagsRatings, and what people keep asking about.
  • CSV exportEverything, properly escaped.
  • Scheduled emailsThe numbers in your inbox every Monday.
  • Reports APIPull it into your own dashboard with a key.

Integrations

Connects to what you already run

And an API for whatever is not on the list.

  • ShopifyThe customer's recent orders, right in the chat.
  • SlackA new chat pings the channel you choose.
  • HubSpotCustomers pushed across when a chat is resolved.
  • WebhooksOutgoing events, with retries.
  • REST APIKeys and revocation that takes effect immediately.
  • Customer SDKBuild your own chat interface on our plumbing.
  • Widget JS APIOpen, hide, prefill the customer, listen for events.

Not sure it covers your case?

Tell us what you need it to do and we will tell you straight whether it does — including when it does not.

Ask us

Start answering customers today

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